Support is available 24/7 everyday, and you can choose the channel that fits the job: live chat for quick fixes and email when you need to attach documents
Below is how we’d actually use each channel in practice, based on what they list officially and what tends to resolve issues fastest.
How to Contact the Brand
Pick the channel that matches the job: chat for quick fixes, email (or a dedicated contact form) for anything with screenshots or documents, and phone for short status checks. Below are the options we use most, plus what each is best for.
Email Support
Email is perfect when you need a paper trail or you’re sending attachments (KYC files, receipts, screenshots). Use the right inbox from the start to cut hand-offs.
Where to write and why:
- support-en@22bet.com — general questions, promo clarifications, follow-ups from chat.
- security@22bet.com — verification (ID, proof of address ≤3 months, payment proof), account security.
- complaints@22bet.com — unresolved issues after first contact; include your timeline and ticket IDs.
- policy@22bet.com — privacy/data requests.
What to include (speeds replies up):
- Account email, full name, and (if shown) account ID.
- One-line subject (e.g., “Casino welcome step 2 missing after 30 CAD deposit”).
- Clear evidence: cashier receipt/transaction ID, promo tile screenshot, Bonus page snapshot, timestamps.
Close the loop by replying in the same thread. Agents see your history and skip the back-and-forth.
Phone Support
There is no official 22Bet contact number, which reflects a trend among online betting hubs over the past several years. Many online gamers tend to use chat or email, so it’s easy to see why online casinos have been ditching phone support.
For urgent concerns or if you prefer to resolve a matter without leaving the 22Bet platform, we recommend using the customer support chat function on the site or app because it connects you to a live agent very quickly.
Social Networks
Social channels are fine for light updates (“Site up?”, “Where’s the promo tile?”, but they’re not a place to share personal data or documents. For anything account-specific, switch to email or chat as soon as the team asks for details.
Before you message anywhere, check your “Bonus” → “Bonuses”/”Free Spins” page and the cashier history. A single screenshot of those two pages solves most “not credited” or “pending” puzzles in one reply.